TERMS OF SALES.

1. APPLICATION

These general conditions of sale apply to all contractual relations between parties resulting from the online sale of products offered on the site nanouherman.com. They can only be waived by an express agreement recorded in writing.

2. PRICE

The prices of the articles on the site are indicated in euros and VAT is not charged in the country of the seller on products produced by artists, however, import duties might be due in the country of the customer and which are at its charge. The price of the items including shipping are clearly indicated on the order summary.

3. ORDERS

After selecting the desired items and before confirming the order, a summary will appear on the screen, which shows the selected items and the total price owed by the customer. The order will only be fully validated after payment by the customer. Nanou Herman reserves the right not to validate the order in the event of:
- existing dispute (s) with the customer;
- total or partial non-payment of a previous order from the customer;
- refusal of authorization of payment by bank card from banking organizations.

4. PAYMENT

Payments are processed securely via bank transfer (IBAN) or cryptocurrency. Your payment data is processed through secure HTTPS / TLS connections. After payment, a summary document of the order is sent to the customer by e-mail to the e-mail address indicated on the order and at the latest before delivery.

5. SHIPPING

We do everything possible to ensure that the order is shipped within 5 days of validation of the order. This deadline is given as an indication and its non-observance does not therefore open any recourse on the part of the customer. Duration of transport after dispatch:
EU member countries: 1 to 5 working days.
If the parcel does not reach you within these times from the shipping date, contact us on the website form. However, Nanou Herman can in no way be held responsible for any delays in delivery. For deliveries outside the European Union, you must take into account any additional costs (taxes, import duties or customs duties). These costs will be billed to you directly by the carrier.

6. RETURN

We are committed to providing you complete satisfaction with all of our products. In accordance with the legislation for online sales, you have the option of returning any product to us within 14 days of the delivery date, being fully refunded for the price of the product concerned (return costs are not refunded). The return of the product(s) is made in their original packaging, in perfect condition for resale, with the indication of the order number to which the products relate. The product must be returned in packaging provided for this purpose, which does not allow the product to be identified (postal parcel, bubble envelope, kraft paper, etc.). Returned products travel at the expense and risk of the customer. Any product damaged, incomplete, absent or whose original packaging has been damaged, will not be reimbursed. In the event of exercise of the right of withdrawal, Nanou Herman will reimburse the price paid, within a maximum period of thirty (30) days following the date of receipt of the returned products. The right of withdrawal does not apply if the customer acquires the products listed on the site as part of his professional or commercial activity and for any product customized or manufactured according to the specifications of the consumer.

7. SECURITY AND CONFIDENTIALITY

As Nanou Herman, we respect the rights to the protection of privacy. Nanou Herman does not retain data from occasional or unregistered users. Nanou Herman knows that you pay attention to the use and transmission of your contact details. The information entered during the issuance of the order or the registration will be considered confidential. All details are used in confidence and only at the request of the user. Nanou Herman does not sell, rent, trade or distribute user information. At Nanou Herman, we respect the trust you place in our service in terms of security.

8. APPLICABLE LAW

Any dispute between the seller and the buyer concerning the contract and its execution is governed by French law in general and by these conditions of sale in particular.